Last updated: 11-11-2025
1. Overview
At Eliza Infotech, we want you to be completely satisfied with your purchase.
If you are not, we’re here to help with a simple and transparent return and refund process.
2. Eligibility for Returns
You can request a return or replacement if:
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The product you received is defective or not as described.
- Proof to be produced and is subject to approval.
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You contact us within 7 days of delivery.
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The product is in original condition with packaging, accessories, and invoice.
3. Non-Returnable Items
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Products damaged due to customer handling or physical impact.
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Products with tampered serial numbers, water damage, or unauthorized repairs.
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Software-related issues (OS corruption, driver updates, etc.) can be resolved remotely.
4. Return Process
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Email us at [email protected] with your order number and reason for return.
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Our support team will verify eligibility and provide return instructions.
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Once received and inspected, we’ll notify you of approval or rejection.
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Replacement or refund will be processed within 5–7 business days after approval.
5. Refunds
Approved refunds will be processed to the original payment method.
Please allow 5–10 business days for the amount to reflect, depending on your bank or payment provider.
6. Shipping Costs
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If the return is due to a defect or our error, we’ll cover the return shipping.
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For other reasons (e.g., change of mind), the customer is responsible for return courier charges.
7. Contact for Returns
For all return or refund requests:
📧 [email protected]
📞 +918572082398